Privacy Policy

DURIN ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide while using our website, making a pre-booking, placing an order, or contacting us.

Information We Collect

We may collect information including:

• Name
• Email address
• Mobile number
• Billing and shipping address
• Order and pre-booking information
• Transaction information
• Information submitted through contact forms or customer support
• Device, browser, IP address and website usage information

Payments

Payments may be processed through authorised third-party payment service providers, including Cashfree Payments.

DURIN does not directly store your complete card details, UPI PIN, banking passwords or other sensitive payment authentication information.

How We Use Your Information

We may use your information to:

• Process pre-bookings and orders
• Process payments, cancellations and refunds
• Provide order and product-development updates
• Arrange shipping and delivery
• Provide customer support
• Prevent fraudulent transactions
• Improve our website, products and services
• Comply with applicable legal, taxation and regulatory requirements
• Send promotional communications where appropriate consent has been provided

Sharing of Information

We may share information where reasonably necessary with service providers such as payment processors, logistics providers, website/technology providers, analytics services and professional or regulatory authorities.

We do not sell customers' personal information.

Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve the customer experience.

Data Security

We take reasonable technical and organisational measures to protect customer information. However, no electronic transmission or storage method can be guaranteed to be completely secure.

Data Retention

Information may be retained for as long as reasonably necessary to provide our services and comply with accounting, taxation, legal and regulatory obligations.

Your Choices

You may contact us to request correction or updating of your personal information, subject to applicable legal requirements.

You may unsubscribe from promotional communications where an unsubscribe option is provided.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be published on this page with a revised "Last Updated" date.

Contact Us

For privacy-related questions:

DURIN
Email: support@durin.store
Business Address: [YOUR REGISTERED BUSINESS ADDRESS]